We have a customer story we want to share with the world. One of our most loyal customers, Isaac Moses, always brings his vehicles to D&K Automotive Repair. Recently, he brought in two of his vehicles for major repair, which, we admit, had a hefty price tag.
When Isaac started coming to our shop, we issued him a Customer Loyalty Card, like we do for all of our customers. This Customer Loyalty Card gives each customer 2% back on all services to be used on future services at D&K Automotive Repair.
Now that you understand some background, here’s the review Isaac gave us:
When we received this review, we paid attention. First, we love Isaac and value his feedback. Though it never hurts to ask, it is not possible for us to reduce our hourly rate for volume discounts. But it made us think about listening to our customers and doing what we can to meet their requests.
As a result, we reminded that Isaac that he was racking up 2% back with each service he purchased from us. This news made Isaac very happy, indeed, for he can take that reward and apply it to his next service. But we didn’t stop there! As a thank you for Isaac’s positive review, heartfelt feedback, and longtime customer loyalty, we gave him a small gift. Isaac now has two tickets to the movies, courtesy of D&K Automotive, thanking him for all he does for our team.
At D&K Automotive Repair, we strive to be the very best auto repair facility in Antioch, California. Our family-owned and team-operated business truly cares about each and every customer that walks through our door. Though we cannot meet every single request made by a customer, we do what we can to provide a positive customer service experience, and we really listen to customer feedback.
If your vehicle needs maintenance service or repair, we invite you to D&K Automotive Repair in Antioch, CA. Located at 712 E. 18th Street, you’ll find our auto repair shop to be friendly, fair, and dedicated to doing right by our customers. Plus, we will issue you a Customer Loyalty Card so you can start earning 2% back with each purchase. Schedule an appointment online with D&K Automotive Repair or call 925-391-2656.